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This question describes what to do if the student thinks there's a mistake in the exam, or if they have connection trouble.

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Note: this advice was written for students who access Numbas exams through the Numbas LTI provider.

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If you have any trouble using Numbas, or a query about a test, contact your instructor first. If they can't solve the problem, they'll pass your message on to the Numbas team.

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Numbas exams are tested before being used for assessment, but errors can go unnoticed.

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If you think your answer was marked incorrectly, contact your module leader. Tell them which question you think was marked incorrectly. If you can, include a screenshot of the Numbas exam, showing both your answer and the feedback.

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The module leader is able to review your attempt, and will decide if your answer was marked incorrectly. If it was, they can amend your mark.

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If your device loses its connection to the Numbas server during an exam, you will be shown a large red box explaining that there is no connection.

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You can continue working through the exam while there's no connection - all the marking happens on your device, and your progress is saved to your device's storage.

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When the connection is restored, all of the data will be sent back to the server. Once all the data is saved, the red box will disappear.

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If you have to close the exam while there's no connection to the server, your data is still saved locally. The next time you open the exam on the same device, it will resume exactly where you were, and it will again try to save the data to the server.

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If you open the exam on a different device, it will resume at the last point that was successfully saved to the server.

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If you end the exam while there's no connection, leave the exam open until the red warning message disappears and is replaced by the green success message.

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